The A's To You Q's
Don't see your question? Please feel free to Contact Us.
Ordering & Delivery
Where do you ship?
Where do you ship?
Currently, we ship within Malaysia and Singapore. You’ll see available options at checkout. More regions are coming soon!
How long will my order take to arrive?
How long will my order take to arrive?
For Malaysian orders, typically 3–5 business days. Singapore orders may take 7–14 business days.
For more information, please visit our Shipping Policy page.
Refunds & Exchanges
What's your return policy?
What's your return policy?
Please visit our Refund & Exchange Policy page to see items eligible for Refunds and Exchanges.
How do I start a return?
How do I start a return?
Easy — just fill out our Return Form within 7 days of receiving your order. We’ll review it and get back to you with next steps.
For more information, please visit the REFUND & EXCHANGE PROCESS section of our Refund & Exchange Policy page.
Subscription & Refills
Can I subscribe to get brush head replacements?
Can I subscribe to get brush head replacements?
Yes! Choose your frequency (e.g. every 3 months) and we’ll ship refills automatically — plus, you save a little when you subscribe.
How do I manage or cancel my subscription?
How do I manage or cancel my subscription?
You’ll get access to a customer portal where you can update, pause, or cancel your subscription anytime.
Warranty
Is my electronic purchase (ie. tuuls brush) covered under warranty?
Is my electronic purchase (ie. tuuls brush) covered under warranty?
Yes! All Tuuls electronic devices come with a 1-year limited warranty. Just make sure you register your product within 30 days of receiving it.
What does the warranty cover?
What does the warranty cover?
Manufacturing defects or product malfunctions under normal use. It does not cover accidental damage, misuse, or wear and tear.
How do I register my warranty?
How do I register my warranty?
Head over to our Warranty Registration page and fill in the form — takes just a minute!
How do I claim my warranty in case something goes wrong?
How do I claim my warranty in case something goes wrong?
Submit a request via our Contact page with your order number, a description of the issue, and photos if needed. We’ll handle it from there.
